Online shopping ( How to place an order)
Easy 3-step online Shopping:
1. Add all the desired items to cart.
2. Fill in all the shipping information in the required column and submit.
3. An email with invoice will be sent to confirm the order. Once the order is confirmed, products will be delivered in 2 to 3 days when payment is settled. Payment method will be through bank transfer (Standard Chartered Bank) or by PayMe. Details will be given on the invoice.
Shipping & Handling Rate:
The delivery charge of order under HK$500 will be $20 for the 1st kg and +$10 per kg afterward.FREE delivery for orders over HK$500 (Limited within 5kg). There will be a +$10 per kg afterward. (Sale item exclude from FREE delivery offer)
This charge have been established to help offset the cost of processing your order while keeping the price of each item as low as possible.
Delivery locations: (HKD$20 on 1st kg and +$10/kg onward)
- Hong Kong: Sheung Wan, Central, Admiralty, Wan Chai, Causeway Bay, Fortress Hill, North Point, Quarry Bay, Tai Koo, Sai Wan Ho, Shau Kei Wan, Chai Wan, Aberdeen.
Kowloon: Kwun Tong, Kowloon Bay,San Po Kong, Tsim Shai Tsui, Jordon, Yau Ma Tai, Mong Kok, Prince Edward, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok.
New Territories: Kwai Fong, Kwai Hing, Tai Wo Hau, Tsuen Wan, Tuen Mun, Yuen Long, Shatin, Fotan, Tai Wai, Tai Po, Sheung Shui, Fanling (restricted to town center and industrial areas only.)
Addictional charges applies on non-commercial buildings stated above
For areas not listed above, please contact us for more information.
*All orders are subject to verification.
** In case of any dispute, Candle Living holds the final decision on the delivery charge.Delivery Time:
- Order Confirmation by email:
After receiving the order online, you will receive and email with invoice to confirm the order within 2 days. If order is placed later than 5p of the day or on a holiday, your confirm email will be handled on the next business day.
- Product Sent Out:
Please kindly review the invoice as attached in the email and process the payment in accordingly. Kindly notify us when your payment is settled. Your items will be sent in two to three days. If specific delivery time is required, please specify on order and arrange with our staff on phone/email.